Download your data or close your account

Both live in Settings, under YOUR DATA.

Download your data

1. 1

   Open Settings

   Tap Settings in the menu and scroll to YOUR DATA.

2. 2

   Download

   Tap Download my data.

   ✓ "Your data was downloaded." The file is JSON, named with your operator name and today's date.

The file holds your operator record, prospects, audits, research, commissions, read receipts and shared links.

Close your account

1. 1

   Find it

   In YOUR DATA, under Close my account.

2. 2

   Confirm

   Type CLOSE, in capitals, in the box under "Type CLOSE to confirm". The button stays off until you do.

3. 3

   Close

   Tap Close my account.

   ✓ You are signed out and taken to the home page.

We email a confirmation, "Your Sloe Guild account was closed", to your sign-in email.

What closing deletes

• Your operator record, prospects, audits, research, commissions, read receipts and every shared link. Shared links stop working at once.
• Not deleted: your Sloe sign-in account and anything in the Sloe Laboratory.

If something's off

• "You have approved commissions that have not been paid yet. …" — closing was refused and nothing changed. Email support@sloelabs.com to settle them, then close your account.
• "Closing could not be confirmed. Your account is unchanged; you can retry." — try again.
• "Closing could not be confirmed, and your account could not be checked. …" — reload the page before you try again.
• ACCOUNT CLOSED, with a Sign out button — your account is closed, but signing out did not finish. Tap Sign out.
• "Your data could not be exported. Nothing was downloaded; try again." — try again.
• You cannot reach your dashboard — for example while your application is under review. Email privacy@sloelabs.com.